If you need to cancel or reschedule an event, please contact us as early as possible so we can help facilitate the process. This will help ensure correct invoicing and deposits. If you are postponing an event, but do not have a new date yet, reach out so we can enter a placeholder date until you make final arrangements.
To start the process:
- Log in to your event and move your registration deadline to a past date to close the registration and prevent anyone else from registering.
- Go to the Setup menu and select Settings.
- Add Canceled to the name of your event and hit the Save Tournament Info button.
- You will also need to email all of the people who registered for the event and let them know that it has been canceled. You can do this from the pre-registration or your email.
- Then go here to submit a help ticket. We will reach out to you to help you complete the process.
Need to issue refunds for a canceled event? We can help!
If you cancel an event and need to issue registration refunds, we can work with you to send full refunds to the credit cards of the paid registrants. There will be a 7% fee to cover the refund processing cost. We can process refunds for the full event, but we cannot process individual refunds for select participants.
** If you want to issue refunds, we must hear from you before your event end date, or your deposit will be sent as usual. You can reach our support team at https://support.trackwrestling.com/s/contactsupport.