If your event is canceled or postponed, contact Trackwrestling Support as early as possible so we can help update the event and make sure invoicing and deposits are handled correctly. Before contacting Support, close registration and update the event so participants know it has been canceled. If you are postponing the event but do not have a new date yet, Support can enter a placeholder date until your plans are finalized.
Cancel an Event
- Log in to your event.
- Move the registration deadline to a past date to close registration and prevent additional participants from registering.
- Click Setup > Settings.
- Add Canceled to the name of your event.
- Click Save Tournament Info.
- Notify everyone who registered that the event has been canceled. You can email registrants through Pre-Registration or use your own email.
- Use the Contact Us button at the bottom of the Help Center to contact Trackwrestling Support and complete the cancellation process.
Postpone an Event
If you need to postpone or reschedule your event, contact Trackwrestling Support as early as possible.
If you do not have a new event date yet, Support can enter a placeholder date until the new date is finalized.
Refund Registrations for a Canceled Event
If your canceled event has paid registrations, Trackwrestling Support can work with you to issue full refunds to the credit cards used by paid registrants.
- A 7% fee applies to cover refund processing costs.
- Refunds can be processed for the full event.
- Individual refunds for selected participants cannot be processed.
Important: If you want Trackwrestling to issue refunds, contact Support before your event end date. Otherwise, your event deposit will be sent as usual.
Contact Trackwrestling Support to request assistance with refunds or complete your event cancellation.